AI receptionist built for Australian tradies and home service businesses.

Yes. Atelier Front Desk connects directly to ServiceM8 via its REST API. When a customer calls to book a job, the agent checks your real‑time availability, creates the job in ServiceM8, and confirms the booking on the spot. The job appears in your ServiceM8 calendar immediately with full customer details and job notes. Front Desk also integrates with simPRO, Xero, MYOB and Google Calendar, so the same real‑time workflow applies regardless of which software your business uses.

When a customer calls about an emergency — burst pipe, gas leak, electrical fault, or similar — Front Desk recognises the urgency from the conversation and immediately warm‑transfers the call to your on‑call number with full context. You define the escalation rules during onboarding: which keywords trigger escalation, what time‑of‑day rules apply, and which team member to route to. Non‑emergency calls are handled normally — the agent answers questions, checks availability, and books the job.

Onboarding takes two weeks from discovery call to full cutover. In week one, Atelier Labs connects to your job management software, configures the AI agent with your business’s tone, services, service areas and FAQs, and sets up escalation rules for emergency calls. In week two, the agent runs on a portion of your call traffic as a supervised pilot. You review transcripts and give feedback before full cutover. The entire process is designed so you spend less than 30 minutes on setup.

When you send a quote from ServiceM8 or simPRO, Engage detects the event via webhook and starts a timed follow‑up sequence. If the customer hasn’t accepted or responded within your configured timeframe, Engage sends a personalised SMS checking in. The sequence continues at intervals you set — typically day 2, day 5, and day 10 — until the customer accepts, declines, or you close the quote. This alone recovers thousands in revenue that would otherwise go silent.

Atelier works with any trades or home service business that takes inbound calls and books jobs. Current clients include plumbers, electricians, HVAC technicians, pest control operators, cleaners, landscapers, pool maintenance businesses, locksmiths and general handyperson services. If your business uses ServiceM8, simPRO, Xero or Google Calendar, the integration is plug‑and‑play. For other systems, contact us to discuss your setup.