forplumbing

Every call answered.
Every job booked.

A 24/7 AI receptionist built in Sydney for Australian trades and real estate businesses. Atelier Front Desk answers every call, books directly into your job management or CRM software, handles enquiries, and routes urgent calls to your team — across voice, SMS, and web chat.

See how it works

Interactive 3D agent

Works with the tools you already use

ServiceM8simPRORexDomainXeroGoogle CalendarHubSpotServiceM8simPRORexDomainXeroGoogle CalendarHubSpot

Built for the way your business actually runs.

Front Desk

Atelier Front Desk

Every call answered. Every job booked.

  • Reduces missed calls by up to 90% within the first month
  • Books jobs and enquiries directly into ServiceM8, Rex, or your system in real time
  • Frees up 10+ hours a week your team spends on the phone
  • Captures every caller’s details even when no booking is made
  • Handles your top FAQs without tying up staff
  • Operates 24/7 including after hours, weekends and public holidays

Live in 2 weeks

Learn more →

Engage

Atelier Engage

Every quote followed up. Every review earned.

  • Follows up unconverted quotes automatically — no more jobs lost to silence
  • Sends job confirmations and day‑before reminders via SMS
  • Generates 3x more Google reviews with compliant, timed workflows
  • Re‑engages past customers for recurring services and maintenance
  • Saves 10+ hours of admin time per week
  • Converts website visitors through AI chat

Live in 2 weeks

Learn more →

Optional add-on

Need a conversion-ready website to run alongside your agents?

Three tiers — Essentials, Premium, Signature — built for business conversion with local SEO and Google Business Profile optimisation baked in from day one. Only offered alongside an agent.

See website tiers →
Projected outcomes

What your business can expect.

Based on how Front Desk is built to work — not aggregated client data.

Front Desk

Your business stops losing job enquiries while you’re on site. Front Desk answers every call 24/7 and books directly into your job management software.

Up to 90% fewer missed calls
Based on 24/7 availability vs staffed-hours coverage.

Front Desk

Every after-hours call is answered within seconds — no voicemail, no missed opportunities. Callers get the same level of service at 11pm as they do at 11am.

10+ hours freed per week
Based on workload displacement from automated call handling.

Front Desk

Emergency callouts — burst pipes, lockouts, electrical faults — are escalated to your mobile instantly with full caller context. Routine quotes are captured and queued.

Smart escalation rules
Configurable urgency triage with audit trail.

Engage

Every completed job triggers an automated Google review request. Consistent 5‑star reviews build trust and drive new enquiries from local search.

3–5x more reviews
Based on automated vs manual review request rates.

Engage

Quotes that go quiet get a structured follow‑up sequence. No more chasing — Engage nudges prospects at the right intervals until they book or decline.

Up to 30% quote recovery
Based on industry follow-up conversion benchmarks.

Front Desk

Concurrent calls are handled simultaneously — no busy signal, no hold queue. Every caller is answered, even during your busiest hour.

Unlimited concurrent calls
No hardware constraint on simultaneous sessions.

What businesses typically gain from week one.

90%
reduction in missed calls — projected
35%
increase in lead-to-booking conversion — projected
10 hrs
of reception admin freed per week — projected

Projected outcomes based on agent capabilities and industry benchmarks. Individual results will vary.

How it works

Live in two weeks. Not two quarters.

01

Discovery call

A 20‑minute session to understand your business, your software, your call volume and the moments that are costing you money. We leave with a scope, not a pitch.

Week 0 · 20 min
02

Build & software integration

We connect to your job management or CRM software, train the agent on your tone, hours, team and FAQs, and wire the escalation rules. You review everything before it goes live.

Week 1 · in the background
03

Go live in 2 weeks

Soft launch on a slice of traffic, then full cutover. The agent starts answering every call and following up every lead from day one. You watch the results in the dashboard.

Week 2 · cutover

Your part takes 10 minutes

Five steps. Then we handle everything.

Business Details

~2 min

Basic info about your business

Business name
Sydney Plumbing Co
Phone
(02) 8765 4321
Address
45 Parramatta Rd, Leichhardt NSW

FAQ

Questions we get from business owners.

Yes. Front Desk integrates with ServiceM8, simPRO, Rex CRM, Domain, Xero, MYOB, Google Calendar, and HubSpot. Jobs, bookings, and enquiries are written live into your system — no double‑entry, no sync delays. If your platform isn’t on the list, tell us and we’ll scope it.

Two weeks, start to finish. Week one: discovery call, software connection, voice and tone training, and FAQ capture. Week two: call‑flow build, review loop, and a soft launch on a slice of your calls. Full cutover happens at the end of week two so you can hear the agent in production before it owns the phone line.

Always. You define the escalation rules — keywords like “burst pipe” or “make an offer”, call types, after‑hours thresholds — and Front Desk either warm‑transfers to your mobile or drops the caller into a structured voicemail that pings your team in seconds.

Front Desk is 24/7. It books new jobs at 11pm, captures quote requests at 6am, and catches the calls you miss while you’re on site or at an inspection. It handles voice, SMS, and web chat — so after‑hours enquiries from any channel get the same level of service.

Front Desk answers inbound calls and books jobs or logs enquiries in real time. Engage handles everything after — quote follow‑ups, review requests, service reminders, and re‑engaging lapsed customers. Together they cover the full customer lifecycle from first call to repeat business.

Trades start from $997 setup and $349/month per agent. Real estate from $2,497 setup and $497/month. No lock‑in contracts — month‑to‑month after onboarding. Cancel anytime. Bundle both agents for a discount.

Still have questions?

Ready to stop missing calls?

From $997 setup. No lock‑in contracts. Cancel anytime.

See full pricing →