Every call answered.
24/7.
Every call answered. Every job booked.
A 24/7 AI receptionist built in Sydney for Australian trades and real estate businesses. Answers calls, books jobs and enquiries directly into your software, handles common questions, and routes urgent calls to your team — across voice, SMS, and web chat.
New enquiry
+61 412 345 678
It's after hours. We've got it.
Atelier Front Desk
AI receptionist
reduction in missed calls (projected)
admin hours freed per week (projected)
typical annual saving vs office admin
Projected outcomes based on agent capabilities and industry benchmarks. Individual results will vary.
Hear it in action
This is what your clients hear.
A natural Australian voice, trained on your business. No hold music, no phone menus, no robotic scripts.
Sample call — after-hours job booking
Service area
Yes, we cover the Inner West, CBD, and Eastern Suburbs.
Availability
We can usually have someone there same-day. Emergencies within 2 hours.
Quotes
Yes, all quotes are free. I can book you in for one now.
Intelligent answers
Answers FAQs instantly.
Service areas, pricing ranges, availability, payment methods. Front Desk pulls caller context from your CRM mid-call and answers on the spot — no hold, no callback.
- check Looks up existing customers by phone number
- check Trained on your business's specific FAQ library
- check Handles service area and pricing questions in your words
Smart escalation
Escalates urgent calls safely.
Your team gets the full context instantly. Emergency and high-intent calls are warm-transferred to the right person with configurable urgency rules — every interaction logged with a full audit trail.
- check You define the escalation rules — by intent, keyword, or time
- check Warm transfer with full conversation context
- check Secure, auditable log of every call and decision
"Hi, I’ve got a burst pipe flooding my kitchen — I need someone now."
AI identifies urgencyTriggers matched: burst pipe, water damage, emergency callout.
Urgency rules appliedForwarding to on-call plumber. Full context shared.
Call logged securelyBuilt for urgency. Designed for reliability.
How it works
From call to calendar in seconds.
01
A call comes in
A customer calls your business number. Front Desk answers within seconds — whether it’s 2pm or 2am, weekday or public holiday.
02
AI handles the conversation
Front Desk greets the caller in your business’s tone, answers their questions, looks up their record, and determines what they need — a booking, a quote, or information.
03
Booking or escalation
If they need a job booked, it’s created directly in your software in real time. If the call is urgent or an emergency, Front Desk warm‑transfers to your team with full context.
04
Your team stays informed
Every call is logged. Your team gets notified of new bookings, escalations, and captured details — nothing falls through the cracks.
Why automate
One agent. The output of an entire front desk.
Front Desk
Human team
Based on average Australian office admin salary of $55,000–$75,000/yr vs Front Desk from $349/mo.
Impact calculator
See what you’d gain.
Your potential results
Hours saved weekly
10h
Leads recovered weekly
7
Annual impact estimate
520 hours & 364 leads
Want a personalised setup tailored to your business?
Features
What’s included.
24/7 call answering
Every call is answered within seconds — after hours, during peak, on weekends and public holidays. No voicemail, no missed opportunities.
Real‑time job booking
Books, reschedules and updates jobs directly in your management software. No double‑entry, no overnight sync — your calendar updates live.
Customer recognition
Looks up the caller in your system mid‑call for context — past jobs, contact history, and relevant notes — so every interaction feels personal.
FAQ handling
Answers your most common questions on autopilot — service areas, pricing ranges, availability, opening hours, and how to prepare for a job or inspection.
Warm transfer and escalation
Emergency or urgent calls are routed to your on‑call team with full conversation context. You define the rules — by time, service type, caller intent, or keyword.
Custom call flows
Different routing for different situations — after‑hours vs business hours, per‑team‑member availability, new customers vs returning. You set the logic, Front Desk follows it.
Natural Australian voice
Trained on your business’s tone, your team’s names, your services and your scope. Australian voice by default. Most callers don’t realise they’re speaking to an agent.
Compliance
Built for Australian businesses.
- verified All customer data hosted in Australia — no offshore call routing or data storage
- verified Australian Consumer Law compliant — never makes binding quotes or contractual commitments
- verified Privacy Act aware — only collects information necessary for the stated purpose
- verified AI disclosure — callers are informed they’re speaking with an AI assistant
- verified Escalation rules ensure urgent and emergency calls always reach a human
Works with the tools you already use
FAQ
Questions about Front Desk.
Yes. Front Desk integrates with ServiceM8, simPRO, Rex CRM, Domain, Xero, Google Calendar, and HubSpot. Jobs and enquiries are logged live — no double-entry.
You define the rules. Burst pipe, gas leak, buyer making an offer — Front Desk warm-transfers to your mobile with full context, or drops into a structured voicemail that pings your team instantly.
No. Front Desk handles overflow, after-hours, and repetitive FAQs. Your team focuses on in-person customers and complex calls.
Australian voice, trained on your tone and business. Most callers don’t realise they’re speaking to an agent.
Yes. Concurrent calls, no busy signal, no hold queue. Every caller gets answered within seconds.
Most businesses are live within two weeks. We handle software integration, agent training, call flow config, and a supervised pilot.
Still have questions?
Ready to stop missing calls?
From $997 setup. No lock‑in contracts. Cancel anytime.