AI receptionist for Australian real estate agencies and property managers.

Yes. Atelier Front Desk connects directly to Rex CRM via its self‑serve API. When a buyer or vendor calls, the agent logs the enquiry, captures contact details, and creates or updates the contact record in Rex in real time. For appraisal requests, the agent checks availability and books the appointment directly. The integration covers contacts, listings, and enquiry data. Atelier also integrates with Domain for portal lead capture and Google Calendar for scheduling.

Yes. Atelier connects to the Domain API via webhooks. When a buyer submits an enquiry through a Domain listing, Front Desk receives the lead in real time, logs it in Rex CRM, and can follow up via SMS or phone within seconds. This gives your agency a speed‑to‑lead advantage over competitors who rely on email notifications and manual follow‑up. The same workflow applies to any portal or website form that supports webhook delivery.

When a tenant calls about an emergency — flooding, lockout, gas leak, or similar — Front Desk recognises the urgency and warm‑transfers to your after‑hours property manager with full conversation context. Non‑emergency maintenance requests are captured with details (address, issue, photos if via SMS) and queued for next‑day action. You define the escalation rules during onboarding: what qualifies as emergency versus routine, and who to route to at each time of day.

After an open home or inspection, Engage sends a timed SMS to attendees asking about their level of interest and whether they’d like to submit an offer or book a private inspection. This automates the post‑inspection follow‑up that agents typically do manually (or forget to do at all). High‑intent responses are flagged to the listing agent immediately. Cold or no‑response leads enter a longer‑term nurture sequence.

Yes. Atelier Front Desk handles both sides of the business. For sales: buyer enquiry capture, appraisal booking, vendor communication. For property management: tenant calls, maintenance request capture, emergency escalation, and inspection booking. The agent is configured during onboarding to route calls correctly based on whether the caller is a buyer, tenant, landlord, or vendor. Both workflows integrate with Rex CRM.